Shipping policy

Thank you for choosing Move Up Mobility. We are dedicated to delivering your recovery, support, and mobility tools as quickly and efficiently as possible. Because we offer both physical equipment and digital programming, please review our delivery guidelines below.

1. Digital Products Delivery

All digital products, including our Workout Plans, are delivered instantly upon purchase.

How it works: Once your payment is processed, you will receive an immediate confirmation email containing a secure download link or access portal for your digital goods.
No Shipping Fees: There are absolutely no shipping charges, handling fees, or delivery delays for digital assets.
Troubleshooting: If you do not receive your digital download email within 10 minutes of purchase, please check your spam/junk folder or contact our support team at sergio@moveupmobility.com.

2. Physical Products Shipping (USA & Domestic)

We ship our physical hardware—including the Pro-Reach Extended Handle Massage Gun, Thermal-Relief Heating Knee Brace, and Pro-Training Resistance Band Set—nationwide.

Processing Times

All orders are processed and packed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has officially shipped, which will include your tracking number.

Shipping Rates & Estimated Delivery

We offer reliable shipping options to get your recovery gear to your doorstep. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	15 to 45 business days	$5.99 (or Free on orders over $50
Expedited Shipping	7 to 20 business days	$10.99

Please note that delivery timelines are estimates provided by our carriers and are not strictly guaranteed.

3. Order Tracking

Once your physical package is scanned by the carrier, you will receive an automated email containing a tracking number and a link to monitor its journey. Please allow up to 24 hours for the tracking information to update.

4. Damaged, Lost, or Missing Packages

We take great care in packaging your mobility tools, but we understand mishaps happen during transit.

Damaged in Transit: If your item arrives damaged, please take a photo of the item and the packaging and email us at sergio@moveupmobility.com within 48 hours of delivery so we can arrange a replacement.
Missing Packages: If your tracking information states your package was delivered, but you have not received it, please check with neighbors or your local postal hub before reaching out. If it remains missing, contact us within 7 days of the marked delivery date.

5. Address Changes

Please double-check your shipping address at checkout. Because we strive to process orders quickly, we can only accommodate address changes if the order has not yet been processed or handed over to our shipping carriers. Reach out immediately to sergio@moveupmobility.com with your order number to request a change.

6. Returns & Exchanges

For details on how to return your physical products or inquiries regarding digital product refunds, please view our full www.moveupmobility.com/policies/returns-policy.